Returns & Exchanges

At Cotton On, we want you to love your purchase, which is why we offer easy returns within 30 days of purchase for most items. Whether you shopped in-store or online, we provide flexible options to ensure you find your perfect fit.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original condition, unworn, and with all tags attached to qualify for a full refund or exchange.

• 2.
  Initiate Your Return

  Visit our online returns portal to enter your order number and email address, then select the items you wish to send back.

• 3.
  Pack and Label

  Securely package your items and attach the prepaid shipping label provided through our portal or visit any Cotton On store for an immediate return.

• 4.
  Receive Your Refund

  Once our team receives and inspects your return, we will process your refund to your original payment method within 5-10 business days.